Wellness app terms

Using the app

You must be at least 18 years old and provide information you reasonably believe is accurate. Keep access to your email and account secure. The app is for personal and household use and must not be used unlawfully, to interfere with the service or to access another person’s information.

Wellness information

The Wellness Score and related guidance provide general educational information based on the answers you submit. They are not a veterinary diagnosis, treatment plan or emergency service. Scores are estimates and can change as information and the scoring model develop.

Speak to a qualified vet if you are concerned about your dog’s health. Seek urgent veterinary help when symptoms are severe, sudden or getting worse. Do not delay professional care because of information shown in the app.

MD1 and purchases

The app may show information about MD1 and may connect an eligible Shop account. Purchases, delivery, returns, billing and subscriptions are governed by the terms shown on marlohealth.com. Making a dog profile inactive does not pause or cancel an MD1 subscription.

Photos and information you provide

You keep ownership of photos and other content you provide. You give Marlo permission to store, process and display that content as needed to operate your account and the app. You must have the right to provide it and must not upload unlawful or harmful material.

Our content

The app, scoring approach, branding, writing, design and software belong to Marlo or its licensors. You may use them only as part of your personal use of the service. You may not copy, sell, scrape or attempt to reverse engineer the app except where the law expressly allows it.

Availability and changes

We work to keep the app reliable, but we do not promise uninterrupted availability. We may fix, improve, replace or withdraw features. We will take reasonable care when changes materially affect saved information or a service you are actively using.

Closing an account

You can delete your app account from the Your data page. This removes the app account and associated wellness records, subject to information we must keep by law. It does not cancel a Shopify subscription or erase order records that need to be retained. We may suspend access where an account is used unlawfully or creates a security risk.

Our responsibility

Nothing in these terms excludes liability that cannot lawfully be excluded, including liability for fraud or for death or personal injury caused by negligence. Subject to that, Marlo is not responsible for losses that were not reasonably foreseeable when you began using the app or for business losses arising from personal use.

Your statutory consumer rights are not affected.

Privacy

Our Wellness app privacy notice explains how we use personal information, the providers that help operate the app and the choices available to you.

Law and contact

These terms are governed by the laws of England and Wales. If you are a consumer, you keep any mandatory rights to bring a claim in the part of the United Kingdom or other country where you live. Contact hello@marlohealth.com with questions or complaints.

Marlo Health Ltd, 128 City Road, London, EC1V 2NX.